Please read these Terms of Use carefully as they set out the basis on which you are allowed to use our Website (“the Website”) offered by Event Horizon Tickets Ltd (“EH TICKETS”, “we”, “us” or “our”). If you have any questions about them or do not accept them, please contact us at info@eventhorizontickets.quarksdev.com before using the Website. We may change these Terms of Use from time to time so please check the Website at www.eventhorizontickets/terms_and_conditions from time to time for any updates to them to ensure that you are happy with any changes. Your continued use of any part of the Website following any update to these Terms of Use will constitute your acceptance of those changes.
1. ABOUT US
1.1 We are a disclosed ticketing agent selling tickets via the Website on behalf of promoters, organisers, managers, artists and venues of music, entertainment, sports and similar events (the “Event Partners”).
2. OVERVIEW
2.1 Your access to and use of the Website is subject to your acceptance and compliance with these Terms of Use. You cannot purchase tickets through the Website without accepting these Terms of Use and Privacy Policy (which is incorporated into these Terms of Use by this reference).
2.2 You must be over 18 to access and use the Website.
3. GENERAL SERVICE DESCRIPTION
3.1 These Terms of Use deal with your access to the Website. The Website enable you to acquire tickets for events, providing you with entry into venues and other establishments. We make available tickets on behalf of third party Event Partners who are not connected in any way with EH TICKETS. When you purchase a ticket you obtain a right to attend the event as granted by the Event Partner, as further described in our Terms of Purchase. The third party Event Partners are responsible to you for the relevant events, and we are not liable for the event or any actions or inactions of the Event Partners.
3.2 The Website allow you to register an account which is specific to you. To provide you with access to your account on the Website, we must collect, process and store certain data including, at times, your personal data, which we will do in accordance with these Terms of Use and our Privacy Policy.
3.3 The Website will also provide you with gig, competition, product, and event recommendations based on your preferences, musical tastes, purchase history and what people like you are going to. These recommendations will be shown to you on the Website and via direct communications in line with our Privacy Policy. You can also buy tickets and products, or share event, music, or product and recommendations with your friends through social media such as Facebook and Instagram.
3.4 We may, from time to time, update the Website to provide additional functionality or services to you, or to carry out any maintenance or upgrades to existing functionality.
3.5 Tickets purchased through the Website will be subject to our Terms of Purchase, and any additional terms and conditions provided to you by the Event Partner(s) and the venue of the event. Entry to an event will be in accordance with the rules and regulations of the Event Partner(s) and venue of the event.
4. LIABILITY
4.1 These Terms of Use do not exclude our liability (if any) to you for:
- personal injury or death resulting from our negligence;
- fraud; or
- any matter which it would be illegal for us to exclude or restrict or to attempt to exclude or restrict our liability.
4.2 We can’t guarantee that the Website will be:
- compatible with any or all of your mobile devices or any software which you may use on your device;
- available all the time or at any specific time; or
- completely accurate and up to date, although we try.
4.3 If we fail to comply with our Terms of Use, Terms of Purchase or Privacy Policy, or otherwise cause you loss due to our action or inaction (for example, due to our negligence) we are only responsible for loss or damage you suffer that is a direct and foreseeable result of our breach of those terms or our action or inaction, and we are not responsible for any loss or damage that is not directly foreseeable, or not our fault. We have no liability to you for any indirect loss or for any loss of profit, loss of revenue, loss of business, loss of goodwill, reputational damage or loss, business interruption or loss of data you may suffer in connection with your use of the Website or any materials available through the Website, or any related services provided by us. As mentioned in Clause 3.1, we are not responsible for the events or the actions or inactions of the Event Partners, and we hereby disclaim all liability in relation thereto. Furthermore, we are not responsible for any losses that you suffer as a result of malfunctioning or failure of your device, or errors, delays or interruptions in the operation of the Website, or for anything which is beyond our reasonable control.
4.4 You may have other rights granted by law in addition to these Terms of Use. These Terms of Use will override any such rights, unless this is not permitted by law.
5. PRESALES, REMINDERS AND SAVED EVENTS
5.1 Certain events will allow you to sign up for a ‘reminder’ to be notified (via SMS or push notification) when tickets for an event are placed on sale, or to ‘save’ an event meaning you will be notified (via SMS or push notification) when the event date is approaching and/or if there are only a few tickets remaining for sale. Tickets are sold on a first-come-first-sold basis and you must purchase the tickets in the same manner as any other transaction. You acknowledge that signing up to a presale notification, or saving an event, does not guarantee you will successfully purchase a ticket. Presale, reminder and saved event notifications may also include additional information about the event
6. USER CONDUCT
6.1 You can use the Website for your own personal use, and agree not to use it for any purpose prohibited by these Terms of Use. You are solely responsible for all your activities in connection with the Website.
6.2 You will need to register an account in order to access purchased ticket[s] or other item, or to access certain features. When registering an account, you will be required to provide your name, mobile number and email address. Any tickets you purchase via the Website will be issued to your name as shown in your account details. You agree to provide us with accurate and up-to-date information as requested when registering your account, and you agree to update your details promptly if there are any changes.
6.3 In order to use certain aspects and features of the Website, you must have a compatible mobile device, access to the Internet, mobile messaging and data services. Fees and charges may apply to your use of the Internet or mobile messaging services. You agree that you are responsible for any such fees or charges where these apply.
6.4 You also agree that:
- You will not interfere or attempt to interfere with the proper functioning of the Website or disrupt the operations or breach the security of the Website;
- You will not reproduce, duplicate, copy, sell, resell, remove, modify or exploit the Website or their content or its software in any way;
- You will not use software, devices, or other manual or automated processes to access any portion of the Website, including but not limited to use of any scripts or web crawlers; and
- you will not use the Website in any way that is fraudulent or illegal.
6.5 The Website and its contents are protected by intellectual property rights which either belong to us or are licensed to us to use. You may not copy or use them without our consent in writing.
6.6 The EH TICKETS word mark and logo are registered trademarks and must not be used in any way without our express prior written consent.
6.7 We reserve the right to cancel any transaction or remove, suspend, edit or modify your access to the Services at our discretion if we have reason to believe you have used the Services in contravention of these Terms of Use. Any and all ticket(s) purchased as part of such transaction will be void.
6.8 If you or any third party is aware of any breach of these terms of use which could potentially damage or infringe our property, protectable rights or interests, you should immediately contact EH TICKETS via email at info@eventhorizontickets.quarksdev.com with details of the alleged infringement.
7. CLOSING YOUR EH TICKETS ACCOUNT
7.1 These Terms of Use commence from the date that you access and or use the Website until the time that these Terms of Use with us are terminated. There is no minimum time period of when these Terms of Use will be in effect.
7.2 To close your account, please email us at info@eventhorizontickets.quarksdev.com.
7.3 We reserve the right to suspend or terminate your account, terminate these Terms of Use, or remove, suspend, edit or modify the Website at any time and at our convenience by providing at least 30 days’ notice to you.
8. THIRD-PARTY CONTENT AND SERVICES
8.1 The Website may integrate with social networking platforms (such as Facebook), music streaming platforms (such as Spotify) and other third party applications. Your use of any integrated applications will be subject to those third party’s terms of use and their privacy policies.
8.2 When you access third party websites or applications from the Website you do so at your own risk. Any third party websites or applications are outside of our control, and we are not responsible for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or applications.
8.3 Sometimes EH TICKETS may request additional permissions related to the settings on your mobile device, such as accessing your location or enabling push notifications in order to carry out certain actions or allow you to enjoy certain features. If you choose not to give us the necessary permissions then you may not be able to access all the features and functions of the Website.
9. GENERAL
9.1 If you have any complaint about the Website, you should contact our customer services department at the following email: info@eventhorizontickets.quarksdev.com and we will try and resolve it as soon as possible.
9.3 These Terms of Use are governed by and shall be construed in accordance with English law. If you wish to take legal action against us you may do so only in the English courts.
9.4 Except for Event Partners, who shall have the right to enforce any right expressly granted for their benefit, no one other than a party to these Terms of Use has any right to enforce any of these Terms of Use.